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Q & A

Overview

Registration
Account
Freebets/coupons/promotions
Deposits and payouts

Registration

1. Why is it necessary to register?

By registering you also open a TIPLIX account, free of charge and without obligation, where your bets and transactions are managed. A personal account is a prerequisite to take advantage of all of our offers and to use our products.

 

2. Do I accept any obligations upon registering?

Upon registering you agree to our betting rules and Terms and Conditions. There is, however, no obligation to play.

 

3. Why do I have to provide personal data when registering?

The correct provision of your personal data is a prerequisite to be able to use our services and all products. We require this data for legal reasons, the indication of age in particular.

 

4. How is my data protected?

Your personal information will only be used for the management of your customer account, or for processing your transactions. We have implemented all of the technological security measures possible to give your data the best protection. In addition, any communication between your computer and our website is encrypted through secure and tested technology from GlobalSign (SSL certificate).

 

5. Can I register more than once?

No you may only register once on TIPLIX. Your data will be stored in our database and will be both technically and manually checked and compared. Upon a second registration we are entitled to close your account, pursuant to our Terms and Conditions.

 

6. Do I have to deposit money immediately after the registration?

No. However, remember that you can only place bets or play for real money in our online casino after a successful deposit. You can make a deposit at any time under 'My Account > Deposit'.

 

Account

1. What should I do if I can not login?

If you have forgotten your password, you can use the 'Forgotten password?' link in the header of the website to request a new password via e-mail. If you can still not sign in with the new password, our Customer Support Team will be happy to assist you further.

 

2. What should I do if I have forgotten my password?

If you have forgotten your password, please click on the 'Forgotten password?' link in the header of the website.After entering your user name and answering your security question, a new password will be sent to the email address registered in your customer account.

 

3. What should I do if I have forgotten my user name?

If you have forgotten your user name, please contact our Customer Support Team providing proof of identity (driver's license, passport or officially issued photo ID) and the e-mail address you registered in your account.

 

4. What should I do if I can not answer my security question?

If you have forgotten the answer to your security question, please contact our Customer Service Team providing proof of identity (driver's license, passport or officially issued photo ID) and the e-mail address you registered in your account.

 

5. How can I change my password?

You can change your password at any time when logged in under 'My Account > Change Password'. We recommend that you change your password periodically.

 

6. How can I change my email address?

You can change your email address at any time when logged in under 'My Account > Basic Data'. Please make sure that you enter a valid email address as we will contact you via email if you have forgotten your password.

 

7. I moved house. How can I change my address?

You can change your address at any time when logged in under 'My Account > Basic Data'. To update your country settings, please contact our Customer Support Team providing a residential registration form, or an electricity, water or gas bill.

 

8. I am now married. How can I change my basic data?

To change your basic data, please contact our Customer Support Team providing your marriage certificate and proof of identity (driver's license, passport or officially issued photo ID) and the e-mail address you registered in your account.

 

9. When do I have to identify myself?

We are legally obliged to check the data you have provided at the latest upon your first payout. We need, among other things, proof of identity (driving license, passport or other documents we may request).

 

10. How can I unsubscribe from the e-mail newsletter?

You can unsubscribe from our email newsletter at any time under 'My Account > Communication'. We would like to mention here that we often send Freebets in email newsletters as part of special promotions, which you will then may not receive.

 

11. How can I activate/deactivate the win alerts?

You can enable and disable email win alerts at any time under 'My Account > Communication'.

 

12. How can I lock my account?

If you no longer feel comfortable with your gambling behavior or feel that you may have a gambling problem, you can exclude yourself from our offerings at any time under 'My Account > Lock Account'. Please note that you first need to payout your entire balance before you can close your account.

 

Freebets/coupons/promotions

1. How do I get my Welcome Bonus?

As a new customer you receive a €30 welcome bonus. The exact conditions for the Welcome Bonus can be found in our Bonus Conditions.

 

2. What's a Freebet?

Freebets are credits that can be used as a stake in a bet. The special feature of a Freebet is that when a bet wins, only the net profit will be paid out.

 

3. How can I get more Freebets?

TIPLIX offers ongoing promotions where you can receive Freebets. Make sure that you have registered for our email Newsletter under 'My Account > Communication'. This way you will not miss out on our campaigns and offers.

 

4. Can I see if I still have any Freebets available?

You will find a list of Freebets which we have credited you with as part of our special promotions under 'My Account > My Freebets'.

 

5. How can I use a Freebet?

Set the Freebets switch on the top of your betting slip to 'ON' and select your bet as usual. You can now select one of your credited Freebets in the boxes intended for your stake. Finally, click on 'Submit betting slip' to place the Freebet. A detailed description for placing Freebets can be found here.

 

6. How do I redeem a coupon for a Freebet?

If you have received a coupon as part of a special offer, you can redeem it under 'My Account > Redeem Coupon'. The corresponding Freebet will be credited immediately.

 

Deposits and payouts

1. How can I pay money into my account?

You can make a deposit when logged in at any time under 'My Account > Deposit'. Just select a payment method and follow the instructions.

 

2. Why was my deposit not credited to my account?

Please check the processing time of the deposit method you have used under 'My Account > Deposit'. If this period has elapsed, please contact our Customer Service Teamstating your user name, the date of your deposit, the deposit method and deposit amount.

 

3. What is a CVC2/CVV2 code?

The Card Verification Code (CVV2 with Visa/CVC2 for MasterCard) is a security feature for credit cards. This is a three digit security code on the back of your card. Specifying the CC2 code ensures that the person performing the transfer is also actually in possession of the credit card and not only in possession of the credit card number. This check is performed to the highest safety standards by the payment provider that we use.

 

4. Are there any deposit limits?

Yes, there are deposit limits that may vary depending on the deposit method. Furthermore, you also have the option to define a personal daily, weekly and 30-day limit under 'My Account > Self-Limitation'. TIPLIX reserves the right to check and possibly modify these deposit limits at any time.

 

5. How can I change my deposit limit?

You can reduce your personal daily, weekly and 30-day deposit limit at any time under 'My Account > Self-Limitation'. An increase is always only again possible after a certain amount of time after the last reduction.

 

6. I receive an error message when making a deposit. What should I do?

If you receive an error message when trying to make a deposit, please contact our Customer Service Team stating your user name, the date of your deposit attempt, the deposit method, the deposit amount and the error message.

 

7. Why can I not pay with my credit card?

If your deposit attempts by credit card are repeatedly rejected, please try with another payment option or contact our Customer Service Team stating your user name, the date of your deposit attempt, the deposit amount and the error message.

 

8. Do I need additional security measures for my credit card?

Depending on the bank that issued your credit card, you may be required to register for additional security measures with your bank for payments over the Internet. These include the MasterCard SecureCode or the VISA 3-D Secure process. Please contact your bank for further details.

 

9. How can I pay money out of my account?

You can pay money out of your account when logged in at any time under 'My Account > Payout'. Just select a payout method and follow the instructions.

 

10. How long does a payout take?

The processing of payouts can take up to five business days to clear, depending on the payment method. If this period has elapsed and you have still not received your payment, please contact our Customer Service Team stating your user name, the date of your payout, the payout method and payout amount.

 

11. Why has my payout request been canceled?

There may be various reasons for canceling a payout request. For example, payments can only be processed to bank accounts in the name of the user account. If you have any questions regarding a canceled payout, please contact our Customer Service Team stating your user name, the date of your payout, the payout method and payout amount.

 

12. Are there any payout fees?

No, there are currently no charges for payouts. However, TIPLIX reserves the right to charge payment fees for payment requests should they exceed a certain amount per month. In this case we would inform you by email in advance.

 

13. Why can I not have my current balance paid out?

Please check if your balance is equivalent to the minimum payout limit stated in the General Terms and Conditions.

 

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